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Preferred Spa Supplies
  • Home
  • Filter Cartridges
  • Spa Covers
    • Spa Covers Home
    • Stock Cover List
    • Proline Spa Covers
    • Ideal Spa Covers
    • Proline Vinyl Colors
    • Ideal Vinyl Colors
    • Weathershield Colors
    • Proline Order Form
    • Ideal Order Form
    • Waterfall Order Form
    • Proline Warranty
    • Ideal Warranty
    • Corner Radius Chart
    • Damaged Cover Claim
  • Cover Lifters
    • Cover Butler
    • Cover Valet
    • Leisure Concepts
  • Contact US

DAMAGED FREIGHT POLICY AND PROCEDURE

Because you deserve the best...

 Dear Valued Preferred Spa Covers Customer:
 

Please take a minute to review our Damage Freight Policy and Procedure below. We  realize carriers are not always client friendly and we are happy to  file claims on your behalf. Please be sure to send us everything  required to ensure your claim is not denied.  

  • If a box arrives damaged, open it immediately and inspect the cover.
  • If the cover is damaged, note it on the bill of lading.
  • Do not refuse shipment.
  • Send photos of damaged box, damaged cover, and manufacturing label for Proline covers or box cover end for Ideal and Waterfall covers to Preferred Spa Covers
  • Photos must be received within 5 days of delivery.

We appreciate all the business you continue  to send our way and will do our best to keep this process as simple as  our carriers will allow.
 

Happy Selling,
Preferred Spa covers

PROCEDURE:

Preferred Spa Covers provides shipping services for our customers and also files claims on your behalf. Preferred Spa Covers uses the freight damage policies of the freight carriers. The policies for freight damage are nearly universal within the freight industry; they are not liberal nor client friendly. Please be diligent about managing your claim process, as Preferred Spa Covers will not absorb the cost of denied claims.

The following procedures are required for managing freight claims and repayment for any damage:

1. BEFORE SIGNING for the new spa cover thoroughly inspect the freight, ensuring there is no damage to the outer box.

2. If there is damage to the box, open the box and inspect the spa cover inside as it is common to have damage to the outer box while the cover inside is undamaged.

3. If the spa cover has damage MARK BILL OF LADING (delivery receipt) AS DAMAGED for the cover. Failure to note damage on the BOL will waive all liability and future claims with the freight carrier, and the claim will ultimately be Declined. DO NOT REFUSE SHIPMENT.

4. You must provide photos of the damaged cover, damage to the box and Proline manufacturing label or box cover end for Ideal and Waterfall covers. This is vital in getting a claim paid. (Sample photos to the left)

5. Notify Preferred Spa Covers immediately, providing above mentioned photos and Bill of Lading. Damage notifications with documentation must be provided to Preferred Spa Covers within 5 days of delivery.


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